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[Donations Form Block] One-time donations incorrectly show a 'Next Donation Date' in confirmation email #42957

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rw-ye opened this issue Apr 8, 2025 · 3 comments
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[Block] Donations Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report" Earn Earn features [Feature] Earn Blocks A collection of blocks designed as monetization tools that empower creators to generate income. [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ [Pri] Normal [Status] Auto-allocated Triaged [Type] Bug When a feature is broken and / or not performing as intended

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@rw-ye
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rw-ye commented Apr 8, 2025

Impacted plugin

None / Other

Quick summary

When making a one-time donation, the email that gets sent out with the subject You’ve donated to [site title] shows a Next Donation Date, even though the donation is one-time.

This is causing confusion for users who make a one-time donation and think that they may be charged again.

Image

Steps to reproduce

  1. Add Donations Form Block to site.
  2. Make a one-time donation.
  3. The email you receive with the subject You’ve donated to [site name] will mention a Next Donation Date.

Site owner impact

Fewer than 20% of the total website/platform users

Severity

Minor

What other impact(s) does this issue have?

No revenue impact

If a workaround is available, please outline it here.

No response

Platform (Simple and/or Atomic)

Atomic, Simple

@rw-ye rw-ye added [Feature] Earn Blocks A collection of blocks designed as monetization tools that empower creators to generate income. [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ [Type] Bug When a feature is broken and / or not performing as intended Earn Earn features Needs triage Ticket needs to be triaged labels Apr 8, 2025
@rw-ye
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rw-ye commented Apr 8, 2025

Customer report: 9626897-zd-a8c

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github-actions bot commented Apr 8, 2025

Support References

This comment is automatically generated. Please do not edit it.

  • 9626897-zen

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report" label Apr 8, 2025
@jartes jartes moved this from Needs Triage to Triaged in Automattic Prioritization: The One Board ™ Apr 8, 2025
@jartes jartes added [Pri] Normal Triaged and removed [Pri] Low Needs triage Ticket needs to be triaged labels Apr 8, 2025
@jartes
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jartes commented Apr 8, 2025

📌 REPRODUCTION RESULTS

  • Tested on Simple – Replicated

📌 FINDINGS/SCREENSHOTS/VIDEO
Tried on a simple site, and I was able to get a similar email saying the next payment would occur on the same date the payment was made:

Image

📌 ACTIONS

  • Triaged
  • Raised priority from Low to Normal

📌 Message to Author
@rw-ye Thanks for reporting this!

FYI @Automattic/gold as this is coming from a customer report. Thank you!

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Labels
[Block] Donations Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report" Earn Earn features [Feature] Earn Blocks A collection of blocks designed as monetization tools that empower creators to generate income. [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ [Pri] Normal [Status] Auto-allocated Triaged [Type] Bug When a feature is broken and / or not performing as intended
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4 participants