500 Internal Server Error - Plea for help

[jlhollowell]

I've been battling with trying to get Leantime installed for a little over a week now. :-( I supposed it's stubbornness and a bit of OCD but I just can't give up. Apologies for posting a bit of a rant in the "issues" section yesterday...it's wearing me thin.

I followed the instructions here --> https://docs.leantime.io/installation/package-installation

and am stuck at the "Oops! An Error Occurred The server returned a "500 Internal Server Error."" message.

The contents of the meantime log file, that appear repeatedly if I refresh the browser attempting to access the site are pasted below. The "layouts.enry not found" message is not clear to me...the "template.php" file exists in the path specified. Line 467 is simply the "throw error" code...and the condition throwing the error appears to be related to not finding a template. So, how do I create a template? It seems (I thought) that this would be part of the installation process...?

[2025-05-03 05:35:58] production.ERROR: Template global::layouts.entry not found {"exception":"[object] (Illuminate\View\ViewException(code: 0): Template global::layouts.entry not found at /var/www/html/leantime/app/Core/UI/Template.php:467)
[stacktrace]
#0 /var/www/html/leantime/app/Core/UI/Template.php(394): Leantime\Core\UI\Template->getTemplatePath()
#1 /var/www/html/leantime/app/Core/UI/Template.php(228): Leantime\Core\UI\Template->confirmLayoutName()
#2 /var/www/html/leantime/app/Domain/Install/Controllers/Index.php(36): Leantime\Core\UI\Template->display()
#3 /var/www/html/leantime/app/Core/Controller/Controller.php(73): Leantime\Domain\Install\Controllers\Index->get()
#4 /var/www/html/leantime/app/Core/Controller/Frontcontroller.php(184): Leantime\Core\Controller\Controller->callAction()
#5 /var/www/html/leantime/app/Core/Controller/Frontcontroller.php(83): Leantime\Core\Controller\Frontcontroller->executeAction()
#6 /var/www/html/leantime/app/Core/Controller/Frontcontroller.php(91): Leantime\Core\Controller\Frontcontroller->dispatch()
#7 /var/www/html/leantime/app/Core/Http/HttpKernel.php(164): Leantime\Core\Controller\Frontcontroller::dispatch_request()
#8 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(170): Leantime\Core\Http\HttpKernel->Leantime\Core\Http\{closure}()
#9 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(127): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#10 /var/www/html/leantime/app/Core/Http/HttpKernel.php(164): Illuminate\Pipeline\Pipeline->then()
#11 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(170): Leantime\Core\Http\HttpKernel->Leantime\Core\Http\{closure}()
#12 /var/www/html/leantime/app/Core/Middleware/CurrentProject.php(32): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#13 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Leantime\Core\Middleware\CurrentProject->handle()
#14 /var/www/html/leantime/app/Core/Middleware/Localization.php(44): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#15 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Leantime\Core\Middleware\Localization->handle()
#16 /var/www/html/leantime/app/Core/Middleware/SetCacheHeaders.php(57): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#17 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Leantime\Core\Middleware\SetCacheHeaders->handle()
#18 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#19 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php(31): Illuminate\Foundation\Http\Middleware\TransformsRequest->handle()
#20 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Illuminate\Foundation\Http\Middleware\ConvertEmptyStringsToNull->handle()
#21 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#22 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TrimStrings.php(51): Illuminate\Foundation\Http\Middleware\TransformsRequest->handle()
#23 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Illuminate\Foundation\Http\Middleware\TrimStrings->handle()
#24 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePostSize.php(27): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#25 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Illuminate\Http\Middleware\ValidatePostSize->handle()
#26 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Http/Middleware/HandleCors.php(49): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#27 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Illuminate\Http\Middleware\HandleCors->handle()
#28 /var/www/html/leantime/app/Core/Middleware/RequestRateLimiter.php(55): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#29 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Leantime\Core\Middleware\RequestRateLimiter->handle()
#30 /var/www/html/leantime/app/Core/Middleware/AuthenticateSession.php(38): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#31 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Leantime\Core\Middleware\AuthenticateSession->handle()
#32 /var/www/html/leantime/app/Core/Middleware/AuthCheck.php(60): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#33 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Leantime\Core\Middleware\AuthCheck->handle()
#34 /var/www/html/leantime/app/Core/Middleware/InitialHeaders.php(24): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#35 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Leantime\Core\Middleware\InitialHeaders->handle()
#36 /var/www/html/leantime/app/Core/Middleware/TrustProxies.php(75): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#37 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Leantime\Core\Middleware\TrustProxies->handle()
#38 /var/www/html/leantime/app/Core/Middleware/LoadPlugins.php(32): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#39 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Leantime\Core\Middleware\LoadPlugins->handle()
#40 /var/www/html/leantime/app/Core/Middleware/Updated.php(45): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#41 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Leantime\Core\Middleware\Updated->handle()
#42 /var/www/html/leantime/app/Core/Middleware/Installed.php(32): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#43 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Leantime\Core\Middleware\Installed->handle()
#44 /var/www/html/leantime/app/Core/Middleware/StartSession.php(173): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#45 /var/www/html/leantime/app/Core/Middleware/StartSession.php(100): Leantime\Core\Middleware\StartSession->handleStatefulRequest()
#46 /var/www/html/leantime/app/Core/Middleware/StartSession.php(70): Leantime\Core\Middleware\StartSession->handleRequestWhileBlocking()
#47 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(209): Leantime\Core\Middleware\StartSession->handle()
#48 /var/www/html/leantime/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(127): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#49 /var/www/html/leantime/app/Core/Http/HttpKernel.php(155): Illuminate\Pipeline\Pipeline->then()
#50 /var/www/html/leantime/app/Core/Http/HttpKernel.php(113): Leantime\Core\Http\HttpKernel->sendRequestThroughRouter()
#51 /var/www/html/leantime/app/Core/Bootloader.php(83): Leantime\Core\Http\HttpKernel->handle()
#52 /var/www/html/leantime/app/Core/Bootloader.php(64): Leantime\Core\Bootloader->handleRequest()
#53 /var/www/html/leantime/public/index.php(20): Leantime\Core\Bootloader->boot()
#54 {main}
"}

[marcelfolaron]

What package did you download, did you use the release package or just the master source code?
When you download the source code you have to follow the instructions for dev builds which includes composer, npm and npx set up. The release packages (https://github.com/Leantime/leantime/releases/tag/v3.4.12) have everything pre-built.

Now if you did use the release package can you delete the following files/folders and try again.

rm -rf ./bootstrap/cache/*.php
rm -rf ./storage/framework/composerPaths.php
rm -rf ./storage/framework/viewPaths.php

find ./storage/framework/cache -type d -empty -delete
find ./storage/framework/sessions -type d -empty -delete
find ./storage/framework/views -type d -empty -delete

[jlhollowell]

Thank you so much for the reply. I do appreciate it. I installed Leantime v3.4.12. This is the release package I guess? It is listed as:
Leantime-v3.4.12.zip

I'm on a clean system/server so if I mess something up I can just restart so I'll try deleting the files/folders you have referenced and give it a try. Thanks again...ah...you are a miracle worker. :-) I gave it a quick try prior to adding the comment and, for the first time, I see a Leantime installation screen. :-) Cearly I should have come here to the discussion forum sooner. Thanks again.

[marcelfolaron]

Yeah, thats the right package. Glad it seems to be working. Let me know if you run into any other issues.